We know the importance of privacy in offering our services, we care for and protect your personal data transmitted to us. We respect the Brazilian General Personal Data Protection Law (LGPD) and use your data to offer our services, not using it for purposes not expressly informed. The control of your data is yours. We will maintain technical and organizational measures to protect your information. That is our commitment.
SENSITIVE PERSONAL DATA: Considering the nature of our services, we handle sensitive personal data such as sexual preferences and other information. We also store intimate content that you spontaneously provide to the platform. This is essential data for the provision of services. You grant us authorization and consent to handle such data, pursuant to Article 11 of the LGPD. You can question the need for such data to use the platform, through the Personal Data Subject Center at any time. We will answer you about the consequences of revoking consent or answer any questions you may have.
You have the right to know for how long we retain your data. As provided for in the Brazilian General Personal Data Protection Law, we keep your data stored for as long as necessary to meet the purposes for which the personal data was collected. We may keep your data even after deleting accounts, profiles or canceling subscriptions, keeping it in a safe environment, with the purpose of preserving your security or that of third parties, preventing or proving fraud and to comply with current legal provisions. The data retained will only be necessary to comply with legislation or preserve the security of the platform and environment and will only be revealed in the cases provided for by law and to comply with orders from authorities. Subject to these provisions, you have the right to demand the deletion of this data. In some situations, supported by legal assumptions, we will not be able, at the requested moment, to delete the data, but we will always present the justification in a transparent and reasoned manner, through our Data Protection Officer. To find out which fields correspond to the data that we may eventually retain, access our Personal Data Subject Center. You can also initiate a request or inquiry through our Personal Data Subject Center so that we can provide you with further details about this situation or for more information about data retention.
The General Personal Data Protection Law (LGPD) is an important achievement for holders of personal data in Brazil. Ysos respects and follows all principles of the GDPR, applicable to all its products and applications
Our Data Protection Officer (DPO), responsible, among others aspects, for accepting complaints, requests and communications from you, providing clarifications and adopting measures, is always available.
To initiate a request with our DPO, access our Personal Data Subject Center.
We will respond to your requests within the deadlines provided for in the National Legislation. You will receive a reasonable response estimate whenever you make a request to our Data Protection Officer.
In this area, we provide quick and easy access to your privacy controls and to all policies and documents related to the protection of your personal data:
To report a possible security and personal data incident or vulnerability in our services, social networks and systems, please send an email to s[email protected].br Provide the evidence and records you have in the email. To report an alleged incident, you do not need to identify yourself. If you are a law enforcement authority and need to file a court order or request, please send a message to: [email protected].br
Didn’t find the answer you were looking for? Still in doubt? Do you think anything could be clearer? Please send an email to [email protected].br with your inquiry or request.